Why Does WD Trust HD Doctor?
Western Digital doesn't trust just any company with their name. Discover what earned us official certified partner status.
No Data, No Charge
No Data, No Charge policy: if your data is not recovered, you don't pay for the recovery service. Free diagnosis before any approval.
WD Warranty Preserved
Western Digital preserves your device warranty when serviced by a Platinum Partner. We provide official verification on HD Doctor letterhead.
Platinum in 4 WD regions
Officially listed in 4 of the 7 regions of the Western Digital directory: All Regions, North America, Latin America and EMEA. Only Ontrack has wider coverage.
Own Class 100 Cleanroom
Proprietary cleanroom in Brazil for safe disk handling. No outsourcing. Only WD Platinum Partner with a regional lab in Latin America.
PC-3000
Industry-standard forensic tools, with engineers trained for every Western Digital product line — Blue, Black, Red, Purple, Ultrastar and SanDisk.
20+ years · 300,000+ cases
Since 2001. 98% success on mechanical HDDs · 94% on SSDs · 89% on RAID 5/6. Published, auditable figures from our CRM.
We Recover All Western Digital Products
From internal HDDs to enterprise NAS systems, our engineers are WD-trained for every product line.
WD Blue / Green / Black
Internal HDDWD Red / Red Plus / Red Pro
NASWD Ultrastar
Server / Data CenterWD Purple / Purple Pro
Surveillance / DVRWD Blue SN / Black SN
SSD NVMeMy Passport / My Book
External HDDWD My Cloud / EX Series
Personal NASSanDisk Extreme / Ultra
Flash / CardsHow WD Recovery Works
Free Evaluation
Ship or bring your WD device. Free diagnosis within 48 hours.
Technical Analysis
Our WD-certified engineers identify the exact failure and send you a quote.
Lab Recovery
After approval, we execute in Class 100 cleanroom with proprietary tools.
Data Delivered
Your recovered files delivered on new device or secure download.
HD Doctor vs. Competitors
See why Western Digital chose us as an official certified partner.
- Official WD Certification
- Own Class 100 Cleanroom
- PC-3000 Tools
- 300,000+ Cases
- Real 24/7 Support
- No Outsourcing
- Exclusive WD Discount
- ✕Official WD Certification
- ✕Own Class 100 Cleanroom
- ✕PC-3000 Tools
- ✕300,000+ Cases
- ✕Real 24/7 Support
- ✕No Outsourcing
- ✕Exclusive WD Discount
Meet some of our customers
Success Stories
Companies and institutions that trusted their most critical data to our expertise.
“HD Doctor recovered 100% of data from a Seagate HDD with severe physical failure due to bad blocks. The service was technical, fast, and transparent. Highly recommended for complex cases.”
“HD Doctor successfully recovered 38.8GB of data from a damaged Federal Highway Police media, validating everything remotely on 03/11/2024. The work was technical, precise, and transparent, demonstrating the team's full capability to recover media with physical and logical failures.”
“HD Doctor performed complete data recovery from a Debian server with Firebird application, acting with speed and precision. From the first contact, the team demonstrated technical mastery and conducted the process with clarity and security. All material was delivered on the same day, without any issues.”
“Insidegroup confirms that HD Doctor provided emergency support after a GaiaTrend ransomware attack that compromised a RAID 0 server with 15 disks and SQL Server RM TOTVS. Even in the critical scenario, the team quickly identified what was recoverable and delivered part of the data with technical precision and constant communication.”
“The State Health Secretariat Pasteur Institute confirms that HD Doctor performed partial data recovery from a RAID 5 composed of four 250GB HDDs. The service was executed technically and adequately, fully meeting the need for data extraction from the damaged media.”
Our Certified Data Recovery Labs
Strategically located labs to serve WD customers quickly, securely and with full in-house processing.
