Data Recovery in São Paulo, Brazil
Direct answer
HD Doctor operates an in-house lab in São Paulo (Vila Olímpia) with Class 100 cleanroom, PC-3000 equipment and a donor inventory of 6,000+ models. 24h emergency response, free diagnosis within 24 hours. We recover HDD, SSD, RAID, NAS, servers, USB, DVR and database. 300,000+ cases solved over 24+ years.
How service works in São Paulo
Drop off in person at Vila Olímpia, schedule insured courier pickup anywhere in Greater São Paulo (no charge), or ship via prepaid Sedex/Loggi. Free diagnosis within 24h, technical report by email or WhatsApp, remote approval and recovery in the local lab. We service São Paulo city, ABC region, Alphaville, Barueri, Campinas, São Bernardo do Campo, Santos and surrounding cities.
Where we are in São Paulo
Our lab is in Vila Olímpia, near the Vila Olímpia CPTM station and 2 minutes from Av. Faria Lima.
Address
Rua Gomes de Carvalho, 621, conjunto 1204, Vila Olímpia, São Paulo, SP
CEP 04547-002
Condomínio Affinity for Work · Vila Olímpia
Hours
Mo-Fr 09:00-18:00
Recovery process at the São Paulo unit
Each case goes through 8 audited steps with documented chain of custody and a final technical report signed by the responsible engineer.
- 1
Pickup or intake
Drop off at Vila Olímpia, schedule insured courier in São Paulo and Greater SP, or ship via Sedex/Loggi with shipping prepaid by HD Doctor.
- 2
Registration with chain of custody
Unique hash, photographed seal and case opening in the tracking portal.
- 3
Diagnosis within 24h
Mechanical, electronic and logical analysis to identify root cause and estimate recovery rate.
- 4
Free written quote
Receive by email or WhatsApp the cost, estimated turnaround and scope. Approve only if you agree.
- 5
Bit-by-bit cloning
PC-3000 with custom retry policy in isolated environment to preserve the original.
- 6
Physical or logical repair
Class 100 cleanroom for mechanical cases, donor inventory for head replacement, PCB repair with ROM migration.
- 7
File validation
You receive the file tree to verify before payment.
- 8
Delivery + final report
New media with checksum, in-person or courier delivery, signed engineer report.
Pickup and recovery turnaround in São Paulo
| Scenario | Turnaround |
|---|---|
| Courier pickup (SP city and Greater SP) | same day or next business day |
| Sedex/Loggi from interior cities | 1–3 business days transit |
| Diagnosis after intake | within 24h |
| Simple logical recovery | 3–7 business days |
| Cleanroom mechanical recovery | 10–20 business days |
- 24h response available for corporate emergencies in São Paulo.
- Express available for critical cases with lab priority.
- No Data, No Charge policy: if we can't recover the critical files you flagged, you don't pay for the service. Diagnosis is free in 92% of cases.
Why HD Doctor in São Paulo
- 🏛️24+ years focused exclusively on data recovery
- 🔬In-house Class 100 cleanroom in Vila Olímpia
- 🤝Only Western Digital Platinum Partner with a regional lab in Latin America
- 🛵Insured courier pickup across São Paulo and Greater SP, no charge
- 🆓Free diagnosis and No Data, No Charge policy
- ⚖️Signed engineer report legally valid for forensics
FAQ about São Paulo
Do you have a physical lab in São Paulo?
Yes. The lab is at Rua Gomes de Carvalho, 621, suite 1204, Vila Olímpia. By appointment via 0800 607 8700 or WhatsApp.
How does pickup in São Paulo work?
In São Paulo city and Greater SP we offer insured courier pickup at no charge, scheduled by WhatsApp or phone. For interior cities, we send prepaid Sedex.
Can I drop off in person?
Yes, by appointment. We receive in person at Vila Olímpia Monday to Friday, 9am to 6pm. For emergencies, 24h service by prior appointment.
Do you serve ABC region, Alphaville and Campinas?
Yes. Insured courier pickup throughout ABC, Alphaville, Barueri and Greater São Paulo. For Campinas and interior, prepaid Sedex/Loggi.
What's the average turnaround in São Paulo?
Diagnosis within 24h of intake. Simple logical recovery in 3 to 7 business days. Cleanroom mechanical cases 10 to 20 business days. Express available for urgencies.
How does the quote work?
Diagnosis is free. After technical assessment within 24h we send a detailed quote by email or WhatsApp with root cause, estimated turnaround and scope. You only approve if you agree, no charge before approval and no surprises.