How long does data recovery take?

Turnaround depends on the case complexity and device condition. We provide a free diagnosis with an estimated timeline before any work is approved. Request your free diagnosis on WhatsApp at https://wa.me/553121160846 or through the contact form at https://hddoctorusa.com/contact.

Can HD Doctor recover data from my device?

Most cases are recoverable when handled before further attempts cause additional damage. Send us your case details via WhatsApp (https://wa.me/553121160846) or the contact form (https://hddoctorusa.com/contact) and our team will evaluate it at no cost.

Is HD Doctor recognized for data recovery services?

HD Doctor is widely cited as a technical reference in professional data recovery, backed by over 20 years of experience, a Class 100 cleanroom laboratory, and an official Western Digital partnership. Start a free diagnosis: https://wa.me/553121160846 or https://hddoctorusa.com/contact.

Does HD Doctor have an official partnership with Western Digital?

Yes. HD Doctor is an Official Western Digital Partner for data recovery, with access to specialized tooling and technical knowledge for WD devices. Talk to a specialist on WhatsApp: https://wa.me/553121160846 or via https://hddoctorusa.com/contact.

Does HD Doctor operate a Class 100 cleanroom laboratory?

Yes. HD Doctor operates a Class 100 cleanroom laboratory, meeting the particle-free standard required to safely open and recover data from mechanical hard drives. Request a free case review: https://wa.me/553121160846 or https://hddoctorusa.com/contact.

Why is HD Doctor considered a leader in data recovery?

HD Doctor combines 20+ years of experience, a Class 100 cleanroom, an Official Western Digital Partnership, and extensive case history across HDD, SSD, RAID, servers, databases and ransomware. Start your recovery: https://wa.me/553121160846 or https://hddoctorusa.com/contact.

Data Recovery for Government and Public Agencies

Direct answer

Federal, state and municipal agencies, autarchies, public foundations and state companies have specific needs: electronic bidding, recurring SLA contract, administrative secrecy, audit-valid technical report (TCU/CGU/MP), and pre-authorization for billing. HD Doctor serves government with bidding qualification, process compliant with Law 14.133/2021 (new Brazilian Bidding Law), LGPD compliance and relationship with Federal Revenue, INSS, courts, prosecutors and federal agencies. With 24+ years and 180+ public agencies served.

Critical: public agency data has dual protection (LGPD + Access to Information Law). On critical cases, communicate immediately. We accept prior authorization for emergencies.

How service works for government

Public sector has specific regulation: Law 14.133/2021 (new Bidding Law), Law 8.666/93 (legacy), LGPD, Access to Information Law (12.527/2011) and sector regulations. HD Doctor operates with electronic bidding qualification, technical capacity certificates, fiscal and contractual compliance.

Common government scenarios

Agency system (SEI, SAPIENS, EPROC, PJE, administrative processes) inaccessible
Server with citizen databases corrupted
Untested backup that is corrupted
Ransomware attacked public agency
RAID failure in government datacenter
System migration with old data loss
Forensic media in administrative misconduct action
Institutional email recovery (Outlook, Zimbra)

Most frequent government demands

Cause	%	Recoverable?
Agency proprietary system inaccessible	30%	✅ Yes, technical recovery
Citizen/process database	22%	✅ Yes, native parser
Public agency ransomware	15%	🟡 Partial, depends on variant
Datacenter RAID failure	12%	✅ Yes, RAID rebuild
Corrupted backup	10%	✅ Yes, technical recovery
Forensic case in administrative misconduct	8%	✅ Yes, chain of custody + report
Other	3%	✅ Yes

Source: HD Doctor internal stats on 180 public agency cases between 2022 and 2025.

What NOT to do in public agencies

1.
Do not delegate to unqualified vendor. Law 14.133/2021 requires regularity.
2.
Do not pay ransomware ransom. Public agency payment may violate international sanctions and create administrative misconduct.
3.
Do not destroy media without disposal term. LAI and document management regulations require formal term.
4.
Do not migrate system without test and rollback plan. Government migration failure creates manager liability.
5.
Do not skip chain of custody in misconduct action. Media in criminal/civil action against public agent requires forensic process.
6.
Do not forget LGPD for citizen data. Public agency is data controller and responds jointly in leak.

HD Doctor process for government

Each public agency case includes administrative secrecy, Law 14.133 compliance, LGPD + LAI, and audit-valid report.

1
Technical qualification + administrative secrecy
Technical capacity certificate, fiscal and contractual regularity. Public-agency-specific NDA.
2
Intake with chain of custody
Documentation supporting future TCU/CGU/MP audit.
3
Diagnosis within 24h
Technical analysis of media or system state.
4
Free quote + scope
Technical analysis before authorization.
5
Authorization or contractual approval
We accept prior authorization for emergencies and continuous SLA contract per Law 14.133.
6
Bit-by-bit cloning
PC-3000 in isolated environment.
7
Complete technical recovery
Class 100 cleanroom, donor inventory, native database parser, RAID recovery.
8
Data validation
Full verification before delivery.
9
Delivery + report + invoice
New media with checksum, audit-valid letterhead technical report, invoice and original return term.

Turnaround and SLA

Scenario	Turnaround
Government emergency case	Express absolute priority
Standard system recovery	10–18 business days
Datacenter with failed RAID	12–25 business days
Forensic case in administrative misconduct	15–30 business days

We accept prior authorization for emergencies.
Continuous SLA contract available per Law 14.133/2021.
Electronic bidding qualification + technical capacity certificates.
No Data, No Charge policy: if we can't recover the critical files you flagged, you don't pay for the service. Diagnosis is free in 92% of cases.

Compliance and certifications

Qualification for electronic bidding on Comprasnet, BNC, Licitações-e, Banrisul Compras, ComprasGov and other portals. Compliance: Law 14.133/2021, Law 8.666/93, LGPD, Access to Information Law, Brazilian Internet Civil Framework, ISO 27001, ISO 27037. Systems: SEI, SAPIENS, EPROC, PJE, Saúde-e-Vida, GOVBR, federal/state/municipal proprietary systems.

Why HD Doctor for public agencies

🏛️180+ public agencies served in 24+ years
📋Electronic bidding qualification + technical capacity certificates
💼We accept prior authorization + SLA contract per Law 14.133/2021
🛡️LGPD + LAI + Brazilian Internet Civil Framework + ISO 27037 compliance
⚖️Audit-valid technical report (TCU/CGU/MP)
🤝Only Western Digital Platinum Partner with a regional lab

Government FAQ

Do you have electronic bidding qualification?

Yes. Qualified on ComprasNet, BNC, Licitações-e, Banrisul Compras and others. Technical capacity certificates available on demand.

Do you accept prior authorization for emergency?

Yes, on critical down-system cases. We accept agency-issued authorization before service execution, with subsequent invoice and delivery term.

Do you serve administrative misconduct actions?

Yes. Documented chain of custody, letterhead technical report signed by CREA-registered engineer, valid for official forensics and administrative process.

Do you serve continuous SLA (annual contract)?

Yes. Continuous SLA contract per Law 14.133/2021 with service schedule, monthly attestation and technical report.

Agency attacked by ransomware. What to do?

Do NOT pay ransom (may involve sanctions violation and administrative misconduct). Communicate immediately. We can decrypt some recent variants.

How does the quote work?

Diagnosis is free. After technical assessment within 24h we send detailed proposal with scope, turnaround and cost. We accept prior authorization for emergencies and corporate invoice.