Class 100 Laboratory
How We Can Help
DVR systems use proprietary file formats and modified file systems that are not read by Windows. We have proprietary software capable of identifying and extracting video streams (H.264, H.265) directly from the hard drive, even after formatting or attempted evidence deletion.
Common Symptoms
- Recordings were manually deleted
- DVR HDD was formatted
- DVR password loss
- DVR stopped recording or does not recognize HDD
- Equipment damaged by fire or water
- Images with glitches or skips
- HDD with bad blocks preventing playback
- Cyclic data overwrite (Loop)
How It Works
Understand the recovery flow in four steps, from free diagnosis to data delivery.
1. Free Diagnosis
Bring your media for a no-cost evaluation in our lab.
2. Technical Analysis
We identify the exact failure and send the quote and list of recoverable files.
3. Secure Recovery
After approval, we start the process in a controlled environment (Clean Room).
4. Data Delivery
Your files are recorded on new media or made available via secure cloud.
Brands Served
DVR Recovery FAQ
Can you recover deleted footage from a DVR?
Yes, we can often recover deleted footage by scanning the hard drive for video stream patterns, even if the file system index was cleared.
My DVR was damaged by fire. Can you still get the images?
If the hard drive platters inside are not warped by heat or contaminated, we can likely recover the data in our Class 100 lab.
Why HD Doctor?
- Support for Intelbras, Hikvision, Tecvoz, Luxvision
- Video extraction in playable format (.AVI/.MP4)
- Recovery with preserved date and time
- Technical report for legal proceedings
- Total image confidentiality
- Secure laboratory
Meet Our CEOs,
Sávio Mattar & Samir Mattar 🇺🇸
HD Doctor is led by Sávio Mattar and Samir Mattar, CEOs and Managing Partners responsible for positioning the company as a global leader in advanced data recovery solutions.
Coming from a traditional entrepreneurial family operating across domestic and international markets, Sávio and Samir were raised in an environment focused on innovation, business leadership, and long-term vision. Their family's most recognized venture is a publicly traded car rental company valued at over $11 billion.
Founded through Sávio Mattar's vision and leadership, HD Doctor was built with the mission of becoming one of the most advanced data recovery laboratories in the world. From an early age, Samir Mattar became actively involved in the company's operations, helping drive the next generation of innovation and expansion.
Today, HD Doctor stands as one of the largest and most advanced data recovery laboratories in the Western Hemisphere. With over 300,000 clients served and a 98% recovery success rate, the company continues to set the standard for excellence, reliability, and innovation in the data recovery industry.
Sávio Mattar & Samir Mattar 🇺🇸
CEOs & Managing Partners