Why law firms require special protocol
Three unique factors: (1) Court deadlines are fatal: missed = preclusion. Extension for force majeure rarely granted. (2) Attorney-client privilege: client data is privileged. Leak during recovery creates additional liability. (3) Legal practice systems have specific structures. Restore requires application knowledge, not just storage.
HD Doctor Express Protocol for law firms
- 1.Triage in < 2h of call. Engineer identifies system, failure scope, nearest court deadline. Decision: traditional restore or Express.
- 2.Express: 24-48h vs standard 5-10 days. Team dedicated 24×7 to the case. Higher cost justified by potential loss of million-dollar case. Specific privilege NDA signed.
- 3.Restore prioritized by deadline. Pending filings for next week first. Granular restore of individual documents when possible, before full system.
- 4.Chain of custody even in routine recovery. In case client becomes investigation or action against firm, media preserved per ISO 27037.
FAQ
Is Express service expensive?
We don't publish list prices. As reference: cost is a multiple of standard, but fraction of typical lost-case fees. ROI is overwhelming for cases with significant value.
How does privilege work during recovery?
Specific NDA signed before any access. Engineers not clients of the firm (no conflict). Clean room with logged access. Media return + certified copy destruction after final delivery.
Do legal practice systems have specifics?
Yes. Each has its own structure (SQL Server backend, filesystem files, SaaS cloud data). Each requires its own playbook.
Can I request a report for use in court if delay is challenged?
Yes. HD Doctor technical report with chain of custody documents technical force majeure. Useful in deadline extension request for exceptional reason.
Law firm with court deadline and system down?
Service within 2h. Privilege NDA. Documented chain of custody.