Data Recovery for Hospitals and Healthcare
Direct answer
Hospitals, clinics, laboratories and health insurance plans depend on electronic medical records, imaging exams (PACS), management systems (Tasy, MV, Soul MV, Philips Tasy) and patient databases. Production failures can compromise immediate clinical care. HD Doctor serves healthcare with emergency SLA, LGPD + CFM compliance, medical secrecy NDA and absolute priority for critical cases. With 24+ years and 240+ healthcare institutions served.
Critical: healthcare data has dual protection (LGPD as sensitive data + medical secrecy CFM). In hospitals with system unavailable, clinical care continues to depend on records. 24h emergency SLA is the rule, not exception.
How service works for healthcare
Healthcare has triple regulation: LGPD (sensitive data), CFM Resolution 1.821/2007 (electronic medical records) and Law 13.787/2018 (digitization and archiving). HD Doctor serves with medical secrecy NDA, regulation-compliant process, recovery of Tasy/MV/Philips/Soul MV databases, PACS (DICOM) recovery, and emergency SLA for production systems.
Common healthcare scenarios
- Tasy/MV/Philips/Soul MV system inaccessible in production
- Medical records database (Oracle, SQL Server) corrupted
- PACS (DICOM) with lost imaging exams
- Hospital server attacked by ransomware
- Untested medical record backup that is corrupted
- RAID failure on medical imaging storage
- Failed system migration with old data loss
- Doctor's notebook with prescriptions and reports lost
Most frequent healthcare demands
| Cause | % | Recoverable? |
|---|---|---|
| Hospital management system inaccessible | 30% | ✅ Yes, database + system recovery |
| Oracle/SQL Server database corrupted | 22% | ✅ Yes, native parser |
| PACS / DICOM with lost exams | 18% | ✅ Yes, imaging storage recovery |
| Hospital ransomware | 12% | 🟡 Partial, depends on variant |
| Server RAID failure | 10% | ✅ Yes, RAID rebuild |
| Corrupted medical record backup | 5% | ✅ Yes, technical recovery |
| Other (medical devices, reports) | 3% | ✅ Yes |
Source: HD Doctor internal stats on 240 healthcare cases between 2022 and 2025.
What NOT to do in hospitals and healthcare
- 1.Do not run automatic repair on Tasy/MV/Philips database. Hospital databases have millions of relational records. Wrong repair can corrupt records and create LGPD/CFM non-compliance.
- 2.Do not pay hospital ransomware ransom. On recent attacks (LockBit, BlackCat), we can sometimes decrypt. Paying may violate sanctions and doesn't guarantee recovery.
- 3.Do not allow IT access without NDA + medical secrecy. Records access without secrecy documentation is LGPD + CFM violation.
- 4.Do not migrate system with production database without restore test. Failed hospital migrations cost lives.
- 5.Do not trust untested backup. In healthcare, untested backup is medical director's administrative responsibility.
- 6.Do not forget Law 13.787/2018 on digitization. Regulates record digitization and 20-year archiving.
HD Doctor process for healthcare
Each healthcare case includes medical-secrecy-specific NDA, LGPD/CFM compliance and absolute emergency SLA.
- 1
Medical secrecy + LGPD NDA
Specific agreement recognizing health-sensitive data and dual LGPD + CFM responsibility.
- 2
Intake with chain of custody
Documentation for future audit, forensics or compliance use.
- 3
Express diagnosis in hours
On production systems, dedicated team with hours-level diagnosis.
- 4
Free quote + scope
Technical analysis before approval.
- 5
Bit-by-bit cloning in isolated environment
PC-3000 with custom retry policy.
- 6
Hospital database recovery
Native parser for Oracle (original Tasy), SQL Server (MV/Soul MV), with extraction of critical tables (patients, records, prescriptions, reports).
- 7
PACS/DICOM recovery
For imaging storage, individual DICOM exam extraction with intact metadata.
- 8
Clinical data validation
Technical team works with hospital IT and administration to validate record integrity.
- 9
Delivery + report + secrecy term
New media with checksum, technical report, medical-LGPD secrecy term and mitigation plan.
Turnaround and SLA
| Scenario | Turnaround |
|---|---|
| Critical production system | Express 24h |
| Hospital database | 5–12 business days |
| PACS / imaging storage | 10–20 business days |
| Ransomware with decrypt | 10–25 business days |
- 24h emergency SLA is rule for production hospitals.
- Medical secrecy + LGPD + CFM specific NDA in all cases.
- No Data, No Charge policy: if we can't recover the critical files you flagged, you don't pay for the service. Diagnosis is free in 92% of cases.
Systems and regulations supported
Systems: Tasy (Philips), MV Soul, MV2000i, Soul MV, Pixeon, MedView, Sphere, Pyxis, ChronoMed, AGHU, Vyte, GAW, Centromed. PACS: Carestream, GE Centricity, Philips IntelliSpace, Sectra, Synapse, eFilm, OsiriX. Databases: Oracle, SQL Server, MySQL, PostgreSQL. Compliance: LGPD, CFM 1.821/2007, Law 13.787/2018, ANVISA RDC, ISO 27799.
Why HD Doctor for hospitals
- 🏥240+ healthcare institutions served in 24+ years
- 📜Medical secrecy NDA + LGPD + CFM 1.821/2007
- ⚡24h emergency SLA for production systems
- 🧠Native parser for Tasy, MV, Philips, Soul MV + PACS/DICOM recovery
- 🤝Only Western Digital Platinum Partner with a regional lab
- ⚖️Technical report valid for audit, forensics and regulatory compliance
Healthcare FAQ
Do you serve hospital with Tasy/MV in critical production?
Yes, with 24h emergency SLA. Dedicated team available for production hospital systems with clinical care impact.
Do you recover PACS / DICOM with imaging exams?
Yes. We recover PACS from Carestream, GE Centricity, Philips IntelliSpace, Sectra and others. Each DICOM exam keeps original metadata (patient, doctor, equipment, date).
Do you know LGPD for healthcare data?
Yes. We operate compliant with LGPD (sensitive data, art. 11), CFM Resolution 1.821/2007 and Law 13.787/2018 (digitization and 20-year archiving).
Hospital attacked by ransomware. What to do?
Do NOT pay before our diagnosis. In some recent variants (LockBit, BlackCat) we decrypt technically. When we can't, we often recover via shadow copies, old backups or pre-encryption.
Do you serve clinical labs and imaging clinics?
Yes. We serve labs with LIS systems (Shift, Concierge, ApolloLab, ChronoLab) and imaging clinics with specific PACS.
How does the quote work?
Diagnosis is free. After technical assessment within 24h (or hours in emergency) we send a detailed quote. We accept corporate invoicing, government purchase orders and continuous SLA contracts.