Service Investment
* The analysis fee covers laboratory costs and forensic tools and is non-refundable in case of technical impossibility.
Attention to Restrictions
Our service is focused exclusively on the extraction of physical data from the device's memory.
- We do not recover Social Networks
- We do not recover Emails or Accounts
- We do not recover Instagram or Facebook
Class 100 Laboratory
How We Can Help
We use advanced forensic tools (Cellebrite, Oxygen) to extract data from cell phones with physical, logical defects, or locks. Unlike technical assistance shops that only replace parts, our focus is exclusively on recovering information contained in the device's internal memory. We work on cases where the device does not turn on, black screen, boot loop, water damage, and accidental deletion.
Common Symptoms
- Phone does not turn on or charge
- Broken screen with no touch access
- Device fell in water (oxidation)
- Infinite loop on logo (Bootloop)
- WhatsApp chat deletion
- Deleted photos and videos from gallery
- Failure after system update
- Encryption error or forgotten password
How It Works
Understand the recovery flow in four steps, from free diagnosis to data delivery.
1. Entry and Analysis (R$ 940.00)
Initial payment for detailed technical analysis in the laboratory. There is no free analysis for this service.
2. Technical Diagnosis
We identify the failure and confirm the feasibility of recovering the requested data.
3. Data Recovery
Final value in case of success: R$ 1,880.00. The analysis fee (R$ 940) is supplemented by another R$ 940.
4. File Delivery
Your data (WhatsApp, photos, contacts) are extracted and delivered on secure media or cloud.
Supported Systems
Important Information about Pricing
How does billing work?
For cell phones, the service fee is divided into two stages: R$ 940.00 upfront for analysis and an additional R$ 940.00 only in case of successful recovery.
Is the analysis refundable?
No. The R$ 940.00 fee covers the operational costs of the extraction attempt and use of forensic tools, regardless of success.
What is the timeframe for the complete recovery?
In case of success in data extraction, the average timeframe for the completion of the full service and delivery of information is 7 business days.
Do you recover social networks (Instagram, Facebook, etc)?
We do not perform recovery of access to social networks, emails, Instagram, or Facebook. Our focus is exclusively on data stored in the device's physical memory.
Do you recover chats deleted a long time ago?
Recovery of deleted data depends on whether the memory space has not been overwritten by new data. The less the phone was used after deletion, the greater the chance of success.
Why HD Doctor?
- WhatsApp and Business Recovery
- Photos, Videos, and Audio
- Contacts and Phone Book
- Documents (PDF, Doc, Xls)
- Notes and Voice Recorder
- Own laboratory in SP
- Absolute confidentiality guaranteed
- Service for iPhone and Android
Meet our CEO,
Samir Mattar
HD Doctor is managed by Samir Mattar, CEO and Investing Partner, responsible for the substantial growth of the brand.
Samir comes from a traditional family of entrepreneurs operating in the national and international scenario. The most notable business is a car rental company, which today is publicly traded and has a valuation of $11 billion.
His professional journey began at age 14 when he actively participated in the administration of HD Doctor.
Samir is responsible for the massive growth of several technology companies that today have hegemony in their segments. In addition, he opened the largest data recovery laboratory in Latin America, located in São Paulo - SP, invested in cutting-edge technology, and brought 72% growth in the company's results last year.
Samir Mattar
CEO & Investing Partner