Class 100 Laboratory
How We Can Help
Flash devices like USB drives and memory cards often fail due to controller problems or broken connectors. We use direct memory reading technology (NAND Dump) to reconstruct data bit by bit, ignoring the damaged controller. Ideal for photographers and videographers who lost work material.
Common Symptoms
- Device asks to format when connecting
- Not detected by computer
- Capacity appears as 0 bytes
- Corrupted files or strange names
- Photos open halfway or with gray bands
- Broken or bent USB connector
- SD card locked or write-protected
- Accidental file deletion
How It Works
Understand the recovery flow in four steps, from free diagnosis to data delivery.
1. Free Diagnosis
Bring your media for a no-cost evaluation in our lab.
2. Technical Analysis
We identify the exact failure and send the quote and list of recoverable files.
3. Secure Recovery
After approval, we start the process in a controlled environment (Clean Room).
4. Data Delivery
Your files are recorded on new media or made available via secure cloud.
Supported Devices
USB and SD Recovery FAQ
My USB drive is physically broken. Can you recover it?
Yes, we can perform 'Chip-Off' recovery, where we remove the memory chip from the board and read it directly using professional equipment.
The SD card asks to format. Should I do it?
No! Formatting can overwrite the file system structure and make recovery more difficult. Bring it to us for a safe extraction.
Why HD Doctor?
- Monolith Recovery (Single Chip)
- SD, MicroSD, CF, XD, MemoryStick
- USB 2.0 and 3.0 Drives
- GoPro and Drone video recovery
- Professional cameras (RAW, CR2, NEF)
- Fast diagnosis
Meet our CEO,
Samir Mattar
HD Doctor is managed by Samir Mattar, CEO and Investing Partner, responsible for the substantial growth of the brand.
Samir comes from a traditional family of entrepreneurs operating in the national and international scenario. The most notable business is a car rental company, which today is publicly traded and has a valuation of $11 billion.
His professional journey began at age 14 when he actively participated in the administration of HD Doctor.
Samir is responsible for the massive growth of several technology companies that today have hegemony in their segments. In addition, he opened the largest data recovery laboratory in Latin America, located in São Paulo - SP, invested in cutting-edge technology, and brought 72% growth in the company's results last year.
Samir Mattar
CEO & Investing Partner